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Why was my subscription automatically renewed and how do I turn on / off auto subscription / auto billing / auto renewal?
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I was considering upgrading my account and clicked on the PayPal option. PayPal recommends not to enter any information if the address line is not www.paypal.com, which it was not.
Why was my subscription automatically renewed and how do I turn on / off auto subscription / auto billing / auto renewal?
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When you first join our site, you become a free member. This allows you to create profile, add up to 26 photos, search for people by country / by state / by city, create a favorites list and send unlimited winks! You'll be alerted by email if somebody on the site adds you as a favorite, winks at you, or sends you a message. You're also able to respond to a message sent to you by Gold Members!
Should you decide to become a Gold Member yourself though, you'll also be able to access all services without any limitation:
You can upgrade to Gold membership now! It's only $29.95 a month. To upgrade your free membership to Gold Membership, please visit 'My Account' page when you login and click on 'Upgrade Now'. Or, you can click here to be taken there once you've logged in.
No problem! Just click Forgot password? at the login screen. Enter either your registered email address or your username. We'll then send you a password reset link to your registered email address, usually within a few minutes. If you don't receive it, please make sure to check your spam/junk folder. This link will work for 24 hours only.
Your username and password are case-insensitive. Please make sure you input them correctly. If the problem still persists, you may have turned cookies off by accident. Check your cookies setting on your browser and make sure it is turned on. For more details about cookies, please check Enable cookies. Still need help? Contact us.
Log-in to the site using your username and password then click on the "Reactivate" button. You will receive a confirmation letter after it is successful. Keep in mind that all reactivated profiles must be reviewed and approved by customer service. If you have any problem, write to firstname.lastname@example.org .
To change your password / username / email address, please click on 'My Settings' on the top bar, then 'Account Settings'.
herpessingle.com makes it easy for you to post a photo. To upload a photo directly from your computer, simply click ""Add / Manage Photos", and follow the instructions." in the top navigation bar and then select
Option 1: Upload your photo to profile.
Sign in to herpessingle.com using your username or email address and password.
Click on "upload photo" to choose the photo you'd like to add.
Option 2: Email your photos to us at email@example.com. Here's how:
Attach the picture in the email and send it to firstname.lastname@example.org.
Please ensure your photo is larger than 144*144 pixels and less than 10MB in gif, jpg (Jpeg), PNG, TIFF or bmp format. No illegal, offensive, copyrighted, pornographic, nude, racist, child inappropriate or other photos prohibited by our Service Agreement will be permitted. They will be uploaded to your profile within 1 business day.
Option 3: Add photo from our mobile site. After logging into your account from www.herpessingle.com/mobile in your mobile phone browser, you can go to "My profile" and tap the "Add photo" button to upload photos.
Option 4: Snap a photo with your smartphone upload it via our iPhone or Android apps. You can download our APP first so you can upload your photos directly:
Normal approval time for photos / profiles is 24 business hours, however under certain circumstances, this process may take up to 48 hours. Our staff must approve each photo to maintain the quality of matches available.
Please review the following photo uploading requirements and re-submit your photos for approval:
Note: If you are experiencing problems when uploading photos, contact us for help.
To scan your photos, please go to the nearest Kinko's store and scan them there.
A place to share your private photos - choose which members to give access to.
You can view all of your private photo shares on who has access to my private album page.
Public photos are open to all members unless you change the privacy settings. Private Photos are only open to those you've given access to.
To easily share your private album, please go to the profile of the user you're interested in and click on the link marked "Share private photo" in the left-hand navigation bar. Your photo must be approved first.
In the main navigation click on "Free Sign-Up" and follow the steps. Creating and posting a profile is free and takes only a few minutes to go through the easy steps. Think of it as a quick sketch of who you are, your lifestyle, and what counts most in a relationship. Our questionnaire will highlight your personality traits and interests and enable you to describe your personality even further in a brief narrative. Why wait? Create your profile today!
To update your profile, just click "View / Edit Profile" under " " and follow the simple instructions.
After logging in, click "Favorite" under "My Lists" and you can check your favorite list here.
To cancel, click on "Membership Settings" under "My Settings" then click on "Hold profile" or "Delete account".
Note: Your information will be kept in our database for two years. You may contact us within two years to retrieve and reactivate your account; otherwise it will be deleted permanently.
Please go to "My Settings" and click "Profile / Photo Privacy Settings" after login.
Please clear your browsers cookies / cache, then try again. If it still doesn't work, please contact customer service.
Instant messaging is a fun and easy way to communicate instantly with other members who are online. Once you have logged into your account, simply click the Live Chat and you will automatically be directed to the instant messaging screen. To initiate a private chat, click on the username of the person you would like to chat with. To log off simply close the chat screen.
We are striving to improve the instant messaging feature, should you have any suggestions that might help make it better, we would welcome your comments.
Should you encounter any difficulties in using the instant messenger, please contact us.
Click here to test if your browser has the correct setting to display Instant Messenger.
We use pop-ups for launching the instant messenger. For all features of instant messenger to work your pop-up blocker should be disabled for https://www.herpessingle.com. For instructions on disabling pop-ups, look at the next post.
To have the best experience on herpessingle.com, it is recommended that you disable your pop-up blocker. Pop-ups are small windows that appear in front of a web site like when Instant Messenger is launched. We only use pop-ups to enrich your experience and never for annoying advertisements.
Some of the most common pop-up blocking programs are described below; the techniques for disabling other programs will be similar.AOL Toolbar
Microsoft Windows XP SP2
Pop-up Manager (for Internet Explorer)
Starware Toolbar (for Internet Explorer)
If the Google Toolbar is blocking https://www.herpessingle.com, there are three ways to disable it:
1. To let a pop-up through on a one-time basis, press and hold the "Ctrl-" (or) key as you click on a link to navigate to a new page.
2. The pop-up blocker can also remember certain sites (like https://www.herpessingle.com) and allow them to launch pop-up windows. To add https://www.herpessingle.com to your list of permitted sites, click on the pop-up blocker button after clicking the launch chat button. The pop-up blocker button will appear.
3. To completely disable the pop-up blocker, click the "Options" button in the Google toolbar and clear the checkbox next to "Pop-up Blocker" in the Accessories section.
1. Click "Settings" on the AOL toolbar.
2. Click "Pop-Ups" in the "Essentials" tab.
3. In the "Web Pop-Ups" tab of the "Pop-Up Control Settings" window, select "Allow Web pop-ups from these sites" from the available options.
4. Enter "https://www.herpessingle.com" and click "Add". Click "Save".
1. Go to the "Tools" toolbar menu and select "Options...".
2. When the "Options" window opens, click on the "Web features" icon in the left-hand panel.
3. Uncheck the box next to "Block Pop-up Windows". Then, click the "OK" button to exit the "Options" window.
4. Alternatively, you can leave the "Block Pop-up Windows" box checked and click on the "Allowed Sites" button to the right of it. In the "Allowed Sites" window that opens, type "https://www.herpessingle.com" in the text field beneath "Address of the web site". Click the "Allow" button to the right of the text field and then click "OK" to confirm the addition.
Microsoft Windows XP SP2
When you install the Windows XP Service Pack 2 (SP2), Pop-up Blocker is automatically turned on in Internet Explorer and set to the medium setting, which means that it will block most automatic pop-ups. To allow Pop-ups from herpessingle.com:
1. Launch an Internet Explorer browser window.
2. In the "Tools" toolbar menu, point to "Pop-up Blocker", and then click "Pop-up Blocker Settings".
3. Type "https://www.herpessingle.com" in the "Address of Web site to allow" box, and then click "Add". Click the "Close" button to exit.
1. Open the "Edit" toolbar menu ("Mozilla" menu on Mac OS X) and choose the "Preferences" option.
2. On the right-hand column, under the "Privacy & Security Preferences" category, click on the "Pop-up Windows" topic. (If no sub-categories are visible, double-click on the title "Privacy & Security" to expand the list.)
3. You can either de-select the box next to "Block unrequested pop-up windows" to completely disable the pop-up blocking software, or add https://www.herpessingle.com to a list of allowed sites.
To do this, click on the "Allowed Sites..." button, type "https://www.herpessingle.com" into the text field, and then click the "Add" button to the right. Click "OK" to confirm the addition.
4. An alternative method of doing this is to browse to the
herpessingle.com website (https://www.herpessingle.com), and then click on the "Tools" toolbar menu. Choose "Pop-up Manager" and then select the "Allow Pop-us From This Site" option.
Pop-up Manager (for Internet Explorer)
1. Launch a new Internet Explorer browser window and navigate to https://www.herpessingle.com
2. Right-click with your mouse on the small color-coded area in the bottom left corner of your browser window. A red or green bar will appear called a "widget".
3. In the resulting drop-down menu, select the option to "Allow Pop-ups from
Note: In order to enable pop-ups on an individual basis, press the "Ctrl" key while clicking on whatever is initiating the desired pop-up window.
If you have Pop-Up Stopper, an icon will appear in the bottom right hand corner of your screen.
1. To disable the blocker, right-click on the Pop-Up Stopper software icon.
2. Un-check the checkbox next to "Enable pop-up blocking".
3. You can re-enable the software when you are done using herpessingle.com.
Starware Toolbar (for Internet Explorer)
1. To allow pop-ups from herpessingle.com, launch a new Internet Explorer browser window and navigate to https://www.herpessingle.com. Once you are on the herpessingle.com home page, click on the Pop-up Blocker button in the Starware Toolbar . Once you do, the toolbar button will change to indicate that pop-ups will now be allowed from herpessingle.com.
2. To completely disable the pop-up blocker, click on the arrow next to the Starware logo on the left-hand end of the toolbar. This will display the main menu; select the "Preferences..." option from the resulting drop-down list. In the message window that appears, uncheck the box to "Enable Pop-up Blocker". Click "OK" to close the window.
If Pop-Up Blocker is blocking herpessingle.com, there are three ways to override it:
1. Turn off Pop-Up Blocker by clicking the Pop-Up Blocker menu and un-checking "Enable Pop-Up Blocker".
2. Press and hold the "Ctrl" (or) key while clicking a link to override Pop-Up Blocker and allow any pop-up windows resulting from the click.
3. Add the source of the pop-up window to your "Allowed List" by clicking the Pop-Up Blocker menu and selecting "Always Allow Pop-Ups From...". Then select "https://www.herpessingle.com" from the "Sources of Recently Blocked Pop-Ups" list and click "Allow".
The Heart indicates a "Favorite" profile. The Crown indicates a "Recommended" member.
When you select "Offline", you will sign out of the instant messenger. When you select "invisible", you still can initiate chat, but others will not see your username on the online list.
First, go to "Messages" on the Left Side bar, click "messages", and then you can see your chat history.
You can easily check your email by clicking "Emails" or "Winks" on the left navigation bar of My Account page after logging in. You may also go to your personal email box, which you used when registering.
Quite often email "spam" protection can block emails being sent to you through our website. To ensure you never miss emails, add us to your address book. Also check bulk / junk folder regularly.
As a standard member, you can reply to all messages initiated by other members for free. You can reply to them on either our website, mobile site, or iOS app or Android app.
As a Standard Member, you can not initiate sending messages to others. To do so, you need to become a Gold Member.
We respect your privacy and will keep your actual email address confidential. To send anonymous email from your own email program, send email to: Username@herpessingle.com. If you want to use another email address of yours, change it first at My Account after login. To reply to email from other herpessingle.com users: just hit "reply" at your email account! When you reply to a Username@herpessingle.com, your real email address will be removed. The recipient will see only: YourUserName@herpessingle.com. (Note: If you reply to others from the sent folder or forward an email to other members from your registered email address, your personal email address will be disclosed to the recipient.) We do not save email sent through herpessingle.com. If you want to save email messages, save copies in your inbox.
If the email you're sending is being returned to you, it could be that: you are trying to send to an anonymous username that doesn't exist. Be sure to check your spelling. The person you are trying to contact is no longer a member of herpessingle.com. You are sending from an email address other than the address that you used when you joined herpessingle.com.
If you need to establish an email account, there are several Web-based services that provide email service free of charge. By establishing a free web-based email account and registering it with herpessingle.com, you can: Be organized by sending all of your herpessingle.com email to your Web-based email inbox rather than having it mixed in with your work or other personal correspondence. Send and receive messages from any internet-connected computer. Stay in touch with your matches even when you're out of town. After joining, if you'd like your herpessingle.com email directed to your new web-based email address, you must change your current registered email address in your Membership Info.
You can follow these tips to grab someone's attention and get more responses.
1. Write more about yourself and your match.
2. Don't forget to add more photos.
3. The more personalized your email, the more likely others will respond.
4. Most people respond well to humor. Keep it light at first. Show them you are a fun person.
5. Try emailing more members. The more emails you send the better your response rate will be.
6. Sign in as often as possible at different times to meet as many members as you can.
7. The most important thing is to be honest, positive and patient in all uses of the site.
It is a quick, fun way to let someone know you're interested. You pick a one-liner from the list, and it's sent to the member of your choice. The member gets the wink in the 'Message' or message address and then can go to your profile and wink back with you.
All users can send winks for free. If you’d like to take it a step further, then upgrade to a gold member and send a message to start up a real conversation.
Searching allows you to specify the types of member profiles you want to see. You can conduct an unlimited number of searches by selecting the preferences and characteristics of your desired match. Start with zip code, age, and gender. Then narrow your search with physical characteristics, lifestyle practices, and relationship desires. Play around and try a variety of searches. You never know where you'll find your perfect match!
There are a number of ways to increase your number of matches. First make sure you have created a profile. Once you create your profile, our exclusive technology will compare your profile responses with those of other members to find the profiles that best match you. Already did that? The criteria in your profile may be too specific. Go to Search Profiles and try to broaden your match criteria. For example, if you have height requirements of 5'10" - 6'0", try expanding those by a few inches.
If you're not getting the responses you are hoping for, consider the following:
1. If you don't have a photo, add one. This is the fastest and easiest thing you can do to increase your responses. Statistics prove that profiles with photos are up to 20 times more likely to receive attention than profiles without.
2. If you're not receiving any responses at all, be sure you're checking for responses at the email address you gave us when you signed up. It could be that your responses are simply landing at a different email address. If you are looking at the right address, also check whether you might have a Spam filter that's catching your PositiveSingles messages. Check with your email provider about how to add herpessingle.com as a trusted sender.
3. We recommend making a lot of initial contact attempts. It may also help to expand your search criteria in order to find more prospective matches. Be sure and take advantage of the custom search features of the site and experiment with different search parameters.
Reverse Matches search out someone like you based on your profile. The more specifically you describe yourself in your profile, the more accurate your Reverse Matches will be. If the selected matches do not meet your expectations, you can update your profile. To view your Reverse Matches, just go to the Search page and click on Reverse Matches.
A blog is short for "weblog". According to Webopedia, a blog is a Web page that serves as a publicly accessible personal journal for an individual. Typically updated daily, blogs often reflect the personality of the author. A blog allows you to keep an online journal you share with others. You can add, edit, or delete posts and comments.
Comments are posts by other people added to your personal blog. In the "Edit blog description & settings" page, you decide whether to be notified of these comments by email or not.
You can follow or add the blog to your favorite blogs list. Then you can easily check the comments by clicking 'Blogs I am following / My favorite blogs' on main blog page and never miss any entries.
RSS stands for Really Simple Syndication. The RSS link at the top of a member's blog allows you to set up your favorite RSS reader to periodically check and alert you about new posts in that blog.
As a member of herpessingle.com, you get your own blog homepage. From your homepage, you can see all your posts, recent visitors, the most recent responses by others, and your responses to other member's blogs.
1. Check comments regularly. No need to reply to mean or embarrassing comments. You can delete them and block offensive users from commenting further.
2. Post often. Once you get members hooked on your blog, they’ll want to keep coming back for more.
3. Most people respond well to humor. Keep it light at first. Show them you are a fun person!
4. Connect with other bloggers. One of the most amazing things about the blogosphere is how it has created a tight-knit community that supports one another. Developing relationships with other bloggers will lead more people to your blog, and give you a better sense of what appeals to members, which makes your blog even better!
Every member can apply for becoming our model of the month by emailing us the request. There should be clear and quality photos in the profile. The model changes each month.
A great way for Gold Members to create extra attention is by using this feature.
To become a Featured Member, please hit the link "Highlight Listing & Get Featured" under "Profile" on the top bar or go to "Profile / Photo Privacy Settings" under "My Settings" on the top bar and then hit the link "Highlight listing & get featured to stand out" under "Other privacy" heading to set it.
Or you can also go to "View / Edit Profile" and hit the link "Highlight listing & get featured to stand out" under the "Profile" heading.
It means proving your identity by uploading a readable and clear copy of your photo ID (driver’s license, State ID card, passport) or other related material. By verifying your information you are showing members you are real and serious about finding a match or friends. We do not disclose, sell or rent any personal, identifiable information to any third party organizations. All information provided is kept confidential.
To prevent communication from specific users, please click the "Block from contact" button on the left-hand side of their profile. To block hidden members, please go to the "Blocked Members" page under "My Settings", click "block" after you enter the username. You will no longer receive communication from this user. This user will also be blocked from viewing your profile, and commenting on any blogs you've posted.
If you need to unblock someone you have previously blocked, please go to the "Blocked Members" item under "My Settings" on my account page. You'll be able to find all users you've blocked there.
When a person lists "Other (not on list)" in his or her profile that means the person has an STD that isn't listed. "Other" may include thrush mouth, a bacterial infection, crabs, trichomoniasis, molluscum contagiosum or other STD's. Some viruses may be spread by sexual contact or by other means. Some viruses aren't listed as an STD on the web site as The Center of Disease Control and other major organization may not classify those viruses as an STD.
You can log out by simply scrolling to the top of the page. Located to the right, you'll see a 'Sign out' button. Click that button to sign out immediately. If you can't see it, your font may be too large. To change it, hold down <CTRL> and "-" to change the font size to view the whole contents of our site in one page. (<CTRL> and "0" to return to the default text size.)
An "Account Manager" is a staff member, who will personally contact you to learn how your experience on the site has been. He / she can assist you if you are having any issues utilizing the different features on the site.
Account Managers are available to gold members only.
1. We currently accept payments via:
3. Pay by Checks and Money Order: Checks and money orders can be made payable to herpessingle.com. For detailed information, please go to "Update billing information" after login. Please make sure you include the name of the website you have joined (herpessingle.com), your username, email address and phone number. We will update your member status once your check or money order has been received. It may take 1-2 weeks from the day that you mail it. Try logging in periodically to see if your account has been updated. If you have any problems, please send your check or money order number, date when it was sent, real name on it, amount and email/username to email@example.com.
As the best dating site, we offer a very secure SSL environment for tens of thousands of our members. We have not encountered a single incident where the customer's information was compromised.
Our website is directed to PayPal.com. You actually enter all your billing information at PayPal.com, not at our website. Please double check.
At present, the system does not allow freezing gold membership. However you can cancel the gold membership by going to "Membership Settings" under "My Settings" item.
In order to use your debit card on our site, it must have both a name and verification code. You may also try PayPal.
It will show up as SUCCESSFULMATCH.COM on your billing statement.
The payment processing company has difficulty in processing your card. Please make sure the billing address at our site is exactly the same as your card billing address. If it is, there may be something wrong with your card. Please ensure that all card data is correct, including billing address, expiration date, card number and verification code.
And PayPal is a global online payment system that's convenient, easy to use and secure. Using PayPal makes it easy for you to make purchases online, and you never have to re-enter your credit card number or other financial information once your PayPal account is set up. Try it.
You can also use check, money order or a different card.
SuccessfulMatch is the name of the parent company, which owns and operates herpessingle.com and many other dating sites. The purchase will show up in the billing statement under the name of SuccessfulMatch for billing purposes.
SuccessfulMatch is NOT responsible for any overdraft fees or situations resulting from customers using cards with insufficient balances to cover membership costs. It is the sole responsibility of the user to ensure funds are prepared to cover all applicable fees and taxes.
We offer three membership purchase options: (ALL PRICES ARE IN US DOLLARS)
For security purposes, we may contact you to verify your charge with SuccessfulMatch.
In order for you to spend more time finding your match and less time paying the bill, your subscription will be auto-renewed at the monthly rate until you cancel your gold membership. You can easily turn off the auto-renewal on the "Subscription status" page after login or by contacting customer service or call 1-416-628-1072.
You can find "Subscription status" page by clicking on "Membership Settings" under "My Settings" category. Then hit the link "To stop gold membership, click here", enter your password, and hit the "Continue Cancellation" button to stop the auto-renewal.
After you turn off your auto-renewal, you can still enjoy the privileges on our site as a gold member until your gold membership ends. Afterwards, you'll continue to enjoy the benefits of our standard membership.
To cancel your subscription / auto-billing, after logging in, click on "Membership Settings" under "My Settings", then click on "Subscription status".
To cancel / hold your profile, please go to "Membership Settings" under "My Settings", then click on Hold Profile / Delete Profile.
Of course! Both sugardaddy and sugarbaby profiles are available to everyone. Fill out and complete your own profile now to start!
A recommended member usually means a gold member who is more serious about love and marriage on our site.
To earn free gold membership, here are some tips:
Sorry, this offer is only extended to current / former gold members.
A free Standard Membership allows you to upload photos and create profile which will describe who you are as well as the kind of person / match that you're looking for. Other Standard Members and Gold Members will be able to view your profile. You can send free winks to anyone whom you are interested in. If you should receive an email from a Gold Member you may reply back for free to that member. However, you may not initiate emails or online instant message out to other members. That privilege is reserved for Gold Members. As a Standard Member you may also search profiles for free. However, you are restricted to a basic search which includes the gender you are seeking, age range and region. All other specific search criteria are reserved for Gold Members.
Check more details at our privileges page.
As you actively participate on our site, you are rewarded with credits for doing certain activities. In order to view your credits and credits history, you need to click on the "Earning credits" link or the number of credits on "My account" page. The resulting page will display the actions that you can take to receive credits that can be redeemed for some actions. Once you have earned enough credits, you can take part in some activities. Redeem your credits for your actions. Please note, we don't tolerate abuse of this feature. Any abuse message will bring about immediate cancellation of your account.
Thank you for your interest in our company.
We strive to make herpessingle.com the best STD dating site available and are always trying to find ways to improve the site without additional cost to the members. There are other dating sites that offer free memberships, however, there are many expenditures involved in running a wholesome STD site. We encounter more obstacles than most websites due to content. Gold membership fees are necessary to maintaining site quality. Tech support, 24 / 7 phone & customer service support, broadband servers, programs and security are some of the few features that put herpessingle.com above the rest. You may be surprised to know that all the funds generated from herpessingle.com are what maintain herpessingle.com.
Successfulmatch is the name of the parent company, which manages herpessingle.com and many other dating sites. The purchase will show up in the billing statement under the name of SuccessfulMatch for billing purposes.
You have the right to cancel your subscription, without any penalty or obligation. For any full / prorated refund inquiry within a reasonable time frame or if you wish to make changes to your gold membership please contact our 24/7 customer service 1-416-628-1072 or email to us firstname.lastname@example.org, and we will be more than happy to help with your requests in one working day.
Filing a dispute for a legitimate charge is often illegal and can be very damaging. Heavy fines can be levied against the business as well as the person making the claim. You can be added to a blacklist, possibly affecting future purchases and your credit rating. Before taking this route, please contact us by email (email@example.com) or call 1-416-628-1072.
Please go to our Affiliate Program.
To help us troubleshoot and assess the issue, please take a screenshot of the entire page when the issue occurs. You may then include this file as an attachment in your email. To take a screenshot, simply do the following:
You may have turned the cookies off by accident. Please reset your browser to accept cookies.
1. Netscape Navigator 4.x (Windows and Mac): Click the Edit menu and select Preferences. Click on Advanced in the list of topics on the left side of the window. The right side of the window should now display a series of checkboxes. Find the box labeled "accept all cookies" and make sure it is checked. Click OK.
2. Microsoft Internet Explorer For Windows Version 5.xx Click the Tools menu and select Internet Options. Click the Security tab at the top of the window. The box at the top of the window should read Internet Zone. The bottom section of the Security window contains several buttons. Click the one marked Custom. Scroll down the list of options until you see the Cookies heading. In the Allow per-session cookies (not stored), click the Enabled button. In the Allow cookies that are stored on your computer, click the Enabled button. Click OK.
3. Microsoft Internet Explorer For Windows Version 6.xx Click the Tools menu and select Internet Options. Click the Privacy tab at the top of the window. Make sure that the slider is set at a level not higher than Medium. The bottom of the slider section of the Security window contains several buttons. Click the one marked Advanced. In the new window under the Cookies section, check the box labeled Override automatic cookie handling. Now you will see the other settings enabled and can be configured. Under the First-party Cookies section, click the Accept button. Under the Third-party Cookies section, click the Block button. Check the box labeled Always allow session cookies. Click OK.
4. Microsoft Internet Explorer 5.x (Mac) Click the Edit menu and select Preferences. On the left pane, under the Receiving Files section, click Cookies. In the right pane, find the pull-down menu next to When receiving cookies and select Never ask. Click OK.
If you're having trouble with the speed of our site, it's usually one of three things: herpessingle.com may be experiencing technical difficulty. We know what it's like to be in a hurry to find love, but please try again later. The connection on your end may be the cause. Double-check your modem settings or connection speed to make sure you're connected at the highest possible internet connection rate. The internet itself may be experiencing a traffic jam. Try again at another time when the information highway may not be so heavily traveled.
Protecting your browsing history on your personal computer is easy. Each of the major browsers has a "private browsing" mode that deletes cookies, temporary Internet files and browsing history after you close the window so others with access to your PC won't be able to see what sites you visited.
1. Chrome – Click on the wrench in the far upper right of your screen, then "New Incognito Window". (ctrl+shift+n)
2. Firefox – Click on "Tools" then "New private window". (ctrl+shift+p)
3. Internet Explorer – Click on the tools cog in the far upper right of your screen, then "Safety" and "InPrivate Browsing". (ctrl+shift+p)
4. Safari – Click on the settings cog in the upper right corner of your screen "Safari", then "Private Browsing".
We want to give you the chance to be heard and make your point. We ask that you follow these guidelines.
1. Be nice. Think about others. People often say things on boards that they would be ashamed to say to someone face to face. Please treat other users with respect.
2. If we feel that comments are abusive, threatening, objectionable, obscene, defamatory or racist, they will be removed. There is no need to be offensive and not much point in writing posts that end up being removed. Any posts that are in breach of our guidelines are liable to be removed. People who repeatedly break the rules may be banned from the site.
3. Help keep the site on track. If you see posts that are anti-social, please use the 'report abuse' link to alert us.
4. Keep to the point. Posts that go off-topic or turn into personal conversations are liable to be deleted.
5. Anything that seeks to exchange or solicit personal information is in breach of our guidelines. We encourage open, honest debate, but we also reserve the right to remove any post and to take appropriate action against those responsible if necessary.
Your opinions are very welcome but content that isn't your copyright is not, so please don't use other people's content to make your point.
Please follow these steps to turn off your auto renewal on your iPhone:
1. Launch the Settings app on your iPhone.
2. Tap on iTunes & App Store.
3. Tap on your Apple ID at the top of the screen.
4. Tap View Apple ID from the pop-up menu.
5. When prompted, enter your password, and then tap OK.
6. Under Subscriptions, tap Manage.
7. Tap the name of the subscription that you want to modify.
8. Turn the auto-renewal option to Off.
9. Tap Turn off on the pop-up to save your changes.
If you would like further information or assistance, please contact Apple directly at: http://www.apple.com/support/itunes/contact/
Please follow these steps to turn off your auto renewal on your google play account:
Go to payments.google.com. Along the left side of your screen, select "Bills and accounts". Select the subscription you want to cancel and click "Cancel subscription".
A quick and easy way to find interested matches. "Let's Meet" shows you the photo of a potential match. You can heart them, or you can skip them. When you are using "Let's Meet", if you and another member both slide each other's photos into the 'heart' pile, then we'll let both of you know by sending a notification email. If either of you slide the photo to the 'x' pile, then nothing happens - if you don't heart someone, it doesn't mean they're hidden from you forever.
It means that if you made an in-app purchase in this App but on another device you can restore those purchases with your Apple ID log in credentials without having to pay again.
Some members have advised us that they have received emails asking for 'confirmation' of their usernames and passwords. Please do not respond to these types of emails. They are simply phishing scams designed to collect your confidential sign-in information and likely violate your privacy. PositiveSingles will never send emails asking for personal or account information.
Suspicious emails should be forwarded to firstname.lastname@example.org.
If you have already responded to a phishing email with your sign-in information, please sign into your account immediately and change your password.
If your sign-in information no longer works, contact us immediately.
The following are just a few examples of the phishing emails that have been sent to our members:
If you use a credit card, SuccessfulMatch will show up on your billing statement. If you do not want SuccessfulMatch showing up on your billing statement, you may consider using a money order or check to purchase your subscription. It takes around a week or two for your check to arrive.
We have Android and iOS apps that you can pay via Google Play/iTunes. Additionally, there are usually Google Play and iTunes gift cards in most grocery stores that you can load your account with.
If you click on another member's profile and see a message that the profile is disabled, it's usually because that member has chosen to take a break to pursue a relationship, or for other various reasons has chosen to hide their profile. Occasionally members are removed due to security violations that result in their removal from the site.
A maximum of 50 winks are allowed per day.
If there is a green dot on the profile, it means this member is online now.
First, open the dialogue box. Then move your mouse to the message or photo. You'll see a 'Recall' link, simply click that and then once done, your message / photo is recalled! You can recall either at any time.